Skip to content
OWAIS KHALID

AI Lab

ASK OWAIS

Ask about services, process, experience or how a project starts.

This assistant only knows what is on this site. It is the same RAG pattern I build for clients, scaled down.

DEMO · Claude Haiku 5.5

    SCOPE SKETCH

    Describe a workflow or product. A model drafts a first scope: the parts, how they connect, the phases and the questions for a first call.

    A price range follows a call.

    EXAMPLE SKETCH · DEMO

    Support reply assistant

    An example for a sample brief. Describe yours above to get your own.

    “Our support team answers the same questions all day from a shared inbox. We want an assistant that drafts replies from our help center and hands hard cases to a person.”

    PHASES · 01 / 03

    First working version

    Index the help center and draft replies to real past emails, so quality is checked with your own data before anything reaches a customer.

    SUMMARY

    An assistant that drafts replies to support emails from the help center, with a person approving each one before it is sent. Hard or sensitive cases go straight to the support team.

    PHASES

    1. 01First working versionIndex the help center and draft replies to real past emails, so quality is checked with your own data before anything reaches a customer.
    2. 02Review and approvalAdd the review screen, connect the inbox and route hard or sensitive cases to the team.
    3. 03Launch and measureLaunch with an evaluation set and monitoring, so accuracy, speed and cost are tracked from the first day.

    TIMELINE

    4 to 8 weeks

    A price range follows a call.

    PARTS

    • Customers: Write to the shared support inbox.
    • Shared inbox: Receives emails and sends approved replies.
    • Help center: The articles every draft is written from.
    • Vector index: Article passages, searchable by meaning.
    • Drafting agent: Finds the right passages and drafts a reply with sources.
    • Review screen: Shows each draft beside its sources for approval.
    • Support team: Approves, edits or takes over each reply.
    • Evaluation set: Real past questions that score draft quality.
    • Monitoring: Tracks accuracy, speed and cost after launch.

    INTEGRATIONS

    • Shared support inbox or helpdesk
    • Help center or knowledge base

    DATA SOURCES

    • Help center articles
    • Past support emails, for testing

    QUESTIONS FOR A FIRST CALL

    • 01Which inbox or helpdesk does the team use today?
    • 02How many emails arrive per day, and which questions repeat most?
    • 03Which cases must always go to a person?
    • 04Who approves replies, and how quickly do they need to go out?

    RISKS AND UNKNOWNS

    • Out of date help center articles will produce out of date drafts.
    • Emails can contain personal data, so storage and access need to be agreed early.
    • Approval can become a bottleneck if volume grows faster than the team.

    AGENT TRACE

    One run of a sales inbox agent, replayed step by step: it plans, calls tools, writes to the CRM and hands the case to a person.

    DEMO · A scripted replay of an example run. No model is called, so it costs nothing and plays the same every time.

    RUN LOG · 01 / 16

    HOW THIS WORKS

    Ask Owais searches a small index of this site's own pages, then Claude writes an answer from the passages it found and cites them. When nothing on the site covers a question, it says so instead of guessing.

    Scope sketch sends your description to Claude with a fixed schema, so the reply comes back as structured data: parts, connections, phases, questions, risks and a timeline range. The diagram is drawn from that data by the same engine as the process page. It never gives prices; a price range follows a call.

    The agent trace is a scripted replay of an example run, drawn on the agent loop diagram from the process page: a sales inbox agent plans, calls tools, writes a lead to the CRM and hands the pricing question to a person. It calls no model.

    Both demos call the Anthropic API from this site's server. What you type is sent to Anthropic to produce the reply and is not stored by this site; only counts of requests are kept. Each address gets a limited number of requests, and when the monthly budget is used up the demos fall back to site passages and an example sketch. The privacy page has the details.

    ASK A question,

    SKETCH A project,

    THEN TALK TO

    A person.

    Get in Touch⬏
    View all Projects